Checklist for choosing an
open source service model

  • Which levels of service does your customer demand?
  • Do you need 24x7 support or do office hours (8x5) suffice? 
  • What internal resources do you have available for service and support?
  • Do your customers demand
    your team to focus on core
  • Can you meet the demanded times to market for adding production workloads ?
  • Do you feel your team has  enough time available to design the right open
  • Do you have budget to hire external engineers for the implementation and support?
  • Is your team trained and up to speed before it’s delivery to service the new platform?

Open Source Solutions

Open source solutions are at the heart of open infrastructures, driving IT
innovations. Trying to incorporate innovations, while maintaining high service
levels in production as well as supporting your customers in their digitization
process, can be a challenge.

 To ensure the success of your open source IT infra, it’s important to select the
right service model.

Thymos has been supporting open infrastructures for years, providing
variants of these basic service models

Three service models

  • Software Subscriptions
  • Support Services
  • Managed Services

These service models all come with their own advantages and disadvantages.
The key difference lies in the distribution of responsibilities: with each step,
from subscriptions to managed services, responsibilities are distributed
externally to the supporting company.

An experienced and suitably staffed IT team might retain responsibility for the
maintainance of the open infrastructure. Additionally, subscriptions
provide support by the software provider when facing issues in the code. If
additional support for issues related to the specific usage and configuration of
your infrastructure is needed ‘Support Services’ will fit best. If your team
needs to shift focus from the infrastructure, is understaffed or underqualified
to maintain the open instructure, shifting full responsibility to an external
managed services party, will be right for your organization. Of course, later on
you can choose to shift responsibility back to your team.


Open source development throughout the years

Open source software is a continuous rivalry of new ideas where users decide which solutions fit best and survive in the long run. These solutions enable businesses to adapt fast and gain competitive advantages. This has matured open source software into a reliable and ever accelerating driver of digital tranformation. Improving opportunities for smaller and midsize companies just as wells as for large enterprises.

Public and private clouds

Companies benefit from cloud solutions by having computer system resources, especially data storage and computing power, on demand available, without direct active management by the user. These resources are mostly handed out by an API and orchestration tooling or via a web-based dashboard available at any time from any location. Resulting in the ability to spin up compute, networking and storage resources quickly and similarly decommission when they are no longer required.

A cloud is called public if it is open for the public, whereas a private cloud operates solely for one organization. Amazon Web Services has a market share in public clouds ahead of Google, Microsoft and others. In the private cloud marketshare, OpenStack leads in front of viable alternatives such as Microsoft AzureStack and VMware. The strength as well as fallbacks of the public clouds lies in numbers.

“Be your own cloud service provider”



What is Agile software development?

“We are uncovering better ways of developing software by doing it and helping others do it. Our highest priority is to satisfy the customer through early and continuous delivery of valuable software. We welcome changing requirements, even late in development and harness those changes for the customer's competitive advantage”.

Agile methodology - Source: