Checklist for choosing an
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Open Source Solutions Open source solutions are at the heart of open infrastructures, driving IT To ensure the success of your open source IT infra, it’s important to select the Thymos has been supporting open infrastructures for years, providing Three service models
These service models all come with their own advantages and disadvantages. An experienced and suitably staffed IT team might retain responsibility for the |
Subscriptions With subscriptions, you have access to a global network of technical support engineers. This expertise can virtually extend your in-house expertise and gives you support coverage on the software itself, which includes: Support for related software packages/guests, phone and web ticket support, support documentation and knowledge base, diagnosis support, bug reports and fixes. ‘Software Subscriptions’ in contrast to ‘Support Services’ and ‘Managed Services’ only cover the operation of the software. You can choose to get ‘Subscriptions’ for all or some of the open infra software components such as the operating system of the nodes, the open network OS, the open source distribution, the monitoring and/or orchestration tools. |
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Support Services When ‘Support Services’ on the OpenStack infrastructure are provided, more responsibility is given to the service provider. The most important difference is that the earlier discussed ‘Subscription’ makes sure that the software itself is operating in the right way, while ‘Support Services’ makes sure that the infrastructure with the software on top is operating in the right way. Providing hands-on support until the ticket is resolved and to work closely together with your team to keep the open infrastructure running. The main benefit of this ‘Support Services’ model is that you will need a limited amount of engineers and internal knowledge to ensure the working of the open infrastructure, and that the implementation of a production ready open infrastructure is done quickly. |
Managed Services With ‘Managed Services’ the responsibility for the complete open infrastructure is transferred fully to the service proder. To ensure the environment performs and is up-and-running during the agreed service terms, additional tasks are executed by the contractor. Such as monitoring, daily health checks, pro active support and scheduled updates. The main benefit of the ‘Managed Services’ model is that you don’t need resources to setup or maintain the OpenStack infrastructure. Your team can focus on supporting your core business and don’t have to worry about the infrastructure. Just as you wouldn’t worry about the infrastructure of a public cloud. |
Shift up or shift down With Thymos it is possible to shift up or down from your current service model. Let’s assume you acquire a fully managed open infrastucture with ‘Managed Services’. You can train your team during the contract term to maintain the infrastructure themselves. If your team is ready, you can shift down to ‘Support Services’ or ‘Subscriptions’. The other way around is possible as well. For example when a company maintains an open infrastructure with ‘Subscriptions’ but the company wants to use the infrastructure engineers for another part of their business, Thymos is able to take over the support of the open infrastructure using ‘Support Services’ or ‘Managed Services’. |